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Orders will be shipped starting january 7th

Accessibility statement

COSMETICA HUB SPA is committed to making its website accessible, in accordance with Law No. 4 of January 9, 2004. This accessibility statement applies to mulaccosmetics.com.

Compliance Status

Partly Compliant

This website is partially compliant with the requirements of Annex A of the UNI EN 301549:2018 standard (corresponding to WCAG 2.1), due to the non-compliance cases listed below.
Inaccessible Content

a) Non-Compliance

  • WCAG 1.1.1 (Level A) – Non-text Content: Some decorative images and icons have missing, non-descriptive, or redundant text alternatives (alt text).
  • WCAG 1.2.1 (Level A) – Audio-only and Video-only (Prerecorded): For prerecorded audio-only or video-only content, an equivalent alternative must be provided:
    • Audio-only: text transcript of the content.
    • Video-only: audio description or alternative text conveying the visual information.
  • WCAG 1.2.3 (Level A) – Audio Description or Media Alternative: Presence of video content without audio or a transcript that conveys the information contained in the visual content.
  • WCAG 1.3.1 (Level A) – Info and Relationships: The semantic structure of the page is not always correctly defined: ARIA landmarks are missing or are used improperly.
  • WCAG 1.4.1 (Level A) – Use of Color: In some areas of the site, color is used as the only indicator without any additional visual support.
  • WCAG 1.4.3 (Level AA) – Contrast (Minimum): Some text has insufficient contrast with the background, making it difficult to read.
  • WCAG 1.4.13 (Level AA) – Content on Hover or Focus: Some content appears only on mouse hover and is not accessible via keyboard.
  • WCAG 2.1.1 (Level A) – Keyboard: Some interactive elements are not fully operable using the keyboard.
  • WCAG 2.2.2 (Level A) – Pause, Stop, Hide: There are sliders with automatic playback that cannot be paused.
  • WCAG 2.4.1 (Level A) – Bypass Blocks: On some pages, a consistent hierarchical heading structure is not respected, making it more difficult for users to orient themselves and quickly move between sections. There is no mechanism to skip directly to the main content of the page (e.g., a "Skip to content" link).
  • WCAG 2.4.3 (Level A) – Focus Order: Some elements that can be reached via keyboard are not visually visible, causing confusion during navigation.
  • WCAG 2.4.4 (Level A) – Link Purpose (In Context): Some links do not provide a clear indication of their purpose, resulting in ambiguity for assistive technologies.
  • WCAG 2.4.6 (Level AA) – Headings and Labels: The heading hierarchy is not always respected, which undermines understanding of the content structure.
  • WCAG 4.1.2 (Level A) – Name, Role, Value: Some interactive elements do not correctly communicate their name, role, and state to screen readers.

Drafting of the accessibility statement

  • This statement was drafted on 25/11/2025.
  • The information in this statement is based on an assessment carried out by a third party.
  • Evaluation methodology: Automated and manual analysis.

Methods for submitting reports and contact details of the service provider
  • To report any cases of non-compliance, you can send a communication to: cosmetica@legalmail.it

  • Methods for submitting reports to AgID

    If the response is unsatisfactory or in the absence of a response within thirty days from the notification or request, the interested party may submit a report to AgID via certified email (PEC) to the following address: protocollo@pec.agid.gov.it

    Information about the website

    • Date of publication of the website: September 2022
    • Usability tests have been carried out.
    • CMS used for the website: Shopify